Hackers & entrepreneurs are human too, and appreciate clear insights into horrible things they cope with first- and second-hand. It's hard to understand some things which affect your understander-thingie, or which cause loved ones to do things which horribly obscure the problem. Those getting help can help others with "don't go there" or "here's the way back", clearly describing their own experience (which is very hard to articulate).

Downvoted for heartlessness, even if innocently so.

BTW: the guy is indeed an actor, famous for roles which often appeal to nerds.