Define "lots better". Qualify with examples. My experiences with AWS have consistently been absolutely awful.

Things akin to "We're sorry your instance has gone away for no apparent reason. Thank you for writing."

This does not ever happen on Linode.

Your tone, demanding for examples is a bit off putting...

Direct contacts, very fast responses, phone support that picks up almost instantly and works with you for as long as it takes to resolve a problem.

I've been very pleased, and most of the time the issues have been our fault, yet they've always helped us resolve the issue.

I've used Linode too, no complaints at all, but you get a lot more power with the AWS tools, so there's really no choice for us.

AWS has always been better in terms of features, and I've never found fault in Amazon's relentless work to improve even further. They really seem fearless in this regard.

However, their customer support has always been, at least in my experience, indifferent at best. It's often better to have a sherpa like EngineYard to help you through trouble spots.

No with Linode its:

"Your instance may have been rooted. But we won't tell you what happened, whether it is fixed or whether it will happen again."