> EU law also stipulates that you must give the consumer a minimum 2-year guarantee (legal guarantee) as a protection against faulty goods, or goods that don't look or work as advertised. In some countries national law may require you to provide longer guarantees.
Unless there is something I'm missing on consumer protection legislation. I've seen in the past regional sellers that claimed that their provide a shorter guarantee. They sold their products on a marketplace platform, and once I reported them they changed their claims.
You're not missing anything. The key is this sentence "If the product you sold turns out to be faulty — or doesn't look or work as advertised — within the timeframe of the legal guarantee" - it's only when the product "turns out to be faulty" meaning - it has a manufacturing defect. It's defined exactly in the text of the legislation, would need to dig it out. If the product doesn't have a manufacturing defect, it "just" stops working at 23 months mark, the seller isn't legally required to fix it, unless you can prove that it's due to a manufacturing defect.
>> I've seen in the past regional sellers that claimed that their provide a shorter guarantee.
The sellers have to provide that guarantee against manufacturing defects for a minimum of 2 years, correct. Manufacturers can provide any length they like as they aren't the seller(in some cases and with some products they are legally bound as well, but it's not for everything - cars for instance have their own set of rules which bind the manufacturer not just the seller).
https://europa.eu/youreurope/business/dealing-with-customers...
Unless there is something I'm missing on consumer protection legislation. I've seen in the past regional sellers that claimed that their provide a shorter guarantee. They sold their products on a marketplace platform, and once I reported them they changed their claims.