Do you have any pointers to things worth reading? I've always sworn if I started a tech company one of the first 10 employees would be a librarian because it needs to be someone's job to organize the information, and you're right the automatic systems for doing it are horrible.
Search isn't enough because search doesn't help you if the philosophy behind how the information is organized doesn't make sense -- if what you need is spread around between 100 slack messages, emails, and unconnected unmaintained wiki pages. You need someone (or ideally a team) whose job it is to one one hand organize that information themselves, and on the other hand create a framework so it's easy for the non-librarians to put things in the right place.
But right now the majority of tech companies are like libraries without librarians, the patrons are just wandering around sticking the books on random shelves and wondering why nobody can ever find anything.
Search isn't enough because search doesn't help you if the philosophy behind how the information is organized doesn't make sense -- if what you need is spread around between 100 slack messages, emails, and unconnected unmaintained wiki pages. You need someone (or ideally a team) whose job it is to one one hand organize that information themselves, and on the other hand create a framework so it's easy for the non-librarians to put things in the right place.
But right now the majority of tech companies are like libraries without librarians, the patrons are just wandering around sticking the books on random shelves and wondering why nobody can ever find anything.