A tracking pixel cant possibly tell you if the email was read. It might tell you if it was opened, assuming that it works correctly, but cant differentiate between loading and actually reading. It also might fail to tell you it was opened, for example if the user blocks these trackers.
All in all, its a lousy system. If you absolutely must be sure someone has read your email, you might need to call them.
All in all, its a lousy system. If you absolutely must be sure someone has read your email, you might need to call them.