Does emailing the CEO really work? If I contact regular Amazon support, I end up talking to a bot presumably since their employee time is so valuable. But I can just hit up Jeff like it's no big deal?
Honestly asking, there might be some special team to go through the jeff@amazon.com emails.
Yes it does. It goes to his executive team. Granted, I haven't used that email in almost 2 years. I hear response time is way longer nowadays.
>But I can just hit up Jeff like it's no big deal?
No, you'll get ignored if your issue is not substantial or if you haven't gone through every other possible method of resolution. This is the "supreme court" of Amazon support, akin to the Ombudsman's office.
Regular Amazon customer service is not a bot, it is staffed by a large number of people. They aren't necessarily great (or empowered to be great), but they are humans.
If you email the CEO, it goes to a team of people who handle those messages, not just to him personally. It's not guaranteed to work, but it sometimes does.
There’s an entire team at Amazon to deal with jeff@amazon mails. It’s not emailing the CEO, it’s another customer support channel that may or may not solve your problem.
It's too bad ... I remember setting that email account up for him (he was uid = 3), and for a long time, it really did actually remain as his own personal email.
Honestly asking, there might be some special team to go through the jeff@amazon.com emails.