The very article you're commenting on says "gluten free" pasta (or at least the one type of Barilla spaghetti they tested) becomes the "real deal" when boiled with salt, which you should be doing anyways.
Gemini is a pretty bad choice for an LLM. Most people using it are doing so because Google bundled it for free with a couple things, not for its quality.
Man, that's a weird looking "f" in the font. Why does it have a tail? Feels like someone is trying to inject a company logo/function symbol into the otherwise normal-looking characters.
The Mise website makes way more sense to me now. I suppose some artistic license is justified when you're at the cutting-edge of the CLI aesthetic and what not.
Anthropic doesn't even use their own harnesses for their support chatbots (they're using fin.ai) - that's how little support matters to them. Seems like either you get attention on HN, know someone working there, or are at a large enough company to have an enterprise contact - otherwise, no reply.
They saw how Google providing absolutely terrible customer service for a very long time has done nothing to hurt their bottom line and decided to copy.
Sorry this is totally unrelated but it caused me to have an epiphany:
Google is not a software, hardware, or SaaS company. They are an ad-funded moonshot R&D incubator, searching only for billion dollar lightning strikes.
Every part of their business exists only to broker and sell ads or capture more market share to show ads to or to collect and trade data/Metadata for better ad targeting.
facebook is a people database. meta is more people databases. [1]
contracting companies sell additional employee time to other companies.
welcome to the epiphany that many tech companies aren’t primarily software focussed. i was lucky to have a lecturer at university point this out to us fairly early on.
[0]: they started doing production — but that was just to be able to license more tv/films ;)
[1]: phrasing it like that puts a truly horrifying spin on their ad/data brokerage stuff i’ve just realised
Google's lack of customer service isn't new or limited to GCP. They also don't provide any human help if you're an advertiser with them unless you spend a crazy amount of money. Twenty years ago I used to spend upwards of $20-30k a month with them and I couldn't get a single reply to any inquiry I ever sent.
If you spend $XXX million / year with them on GCP they will, however, assign a person to be your main point of contact.
This is exactly it. I feel like I see more posts bitching about Anthropic than OpenAI, yet at the same time it seems like nobody moves away from Anthropic. As long as the strategy works, why bother changing it?
I recently moved over to codex after I couldn’t reup my membership and maintain access to clause code. I will say thus far I’ve found codex to work better and with less limits.
We all miss the old days of calling a real Filipino or Dominican slave-center where you got a script loop or suddenly the English runs out whenever it's time to ask for a refund.
In the good old days of 2011 when I started to learn C++ "for real" I did it using learncpp.com, google and "support" from freenode's #c++ where truly masterful wizards would help me with the most inane questions. I don't think anything I've ever found has come close to freenode's level of "support".
In the old days where we didn't depend on services and everything was local even if you needed something truly arcane if you knew where to ask you could find a niche expert willing to help out or at least that's how I remember it. Nowadays if you have a problem with a service you literally are shit out of luck because there is absolutely NOTHING you can do about it, you can't debug it, you can't hack it, NOTHING.
I truly miss those days. Programming forums from the turn of the millennium were very exciting places. I still have my account on Linux Forums from 2004, but it seems the rest are long gone. And no one will ever convince me that Discord is an adequate replacement for IRC.
Back in the day, comments like this would not have been acceptable here. It’s low brow, unbelievably stupid, adds absolutely nothing and yet still manages to make you sound just a little racist. Good for you, all that on less than fifty words.
You're absolutely right. "Back in the day" (looking at your account, it was created in the 2010s), roughly 2010-2020, was the high water mark for politically correct moral proselytizing.
Your kind has lost the plot, your lies disinfected by the sunlight, and society is progressing back towards tolerating a bit more candid and colorful language. This is especially true with the latest generation who saw the effects of this overly paranoid policing of speech. It's a glorious thing. I am absolutely taking advantage of the fact that I can speech more freely nowadays.
A less cynical explanation is that it helps decouple product failures from support failures. Last thing you want is for your customer support to break whenever your product breaks.
Your explanation is literally "blame somebody else, shift responsibility". It's a pretty straightforward case of assuming bad intentions.
Obviously, I don't know for a fact what Anthropic's motivations are, but I don't believe I'm being overly optimistic because I know for a fact that "use a third party as a way to de-risk" is a tried and true strategy. E.g. when I was at Facebook, all regular day-to-day comms were on Workplace, but they kept an IRC server hosted by some vendor or other, specifically to coordinate responses for serious SEVs that disrupted the normal channels.
Of course, an even simpler explanation is that they perceive building their own support harness as just low value work for engineers who could be working on their core product instead, and the cost of buying that service from somebody else is probably a drop in the ocean.
I’m coming up on my one year anniversary of having my Claude Pro account terminated for reasons that to this day remain an utter mystery. “Here, submit this Google form and we’ll look at it.” They have never done so in the one year since this happened. Once I interacted with what seemed like a human; but weeks later it was replaced with the brain dead fin.ai
At least they did not steal my money; so I should be grateful for that. But as a small potatoes user, I advise everyone contemplating dealing with this user-disrespecting company to walk away.
But isn't AI going to destroy all current software vendors?? Everybody is going to roll their own?? In fact, AIs will handle all support autonomously?? I mean they can spin up their database if needed?? What more do they need?
Hence the SAAS apocalypse...
Oh wait... this sarcasm will get me targeted by the LessWrong AI god when he/she/it becomes omnipotent....
Hey Boris - why is the best way to get support making a Hacker News or X post, and hoping you reply? Why does Anthropic Enterprise Support never respond to inquiries?
I mean if we're building an unrelated wishlist... Can 20x max users get auto mode already? Or can the enterprise plans get something equivalent to 20x max?
Given I'm running two max accounts to get the usage I want, can we get a 25x and 40x tier? :-)
I think it's a very small chance. Look at how many absolutely technically useless CEOs, such as Elon Musk, are still perceived by many in the industry and outside of it. The WeWork guy got funding for a new startup immediately post collapse. It takes a lot to reach SBF/Madoff levels.
Sbf built a pyramid scheme that collapsed. Sam altman has built a pyramid scheme that will soon collapse. The collapse is the point. This way insurance companies, advertisers, etc can buy the company and its assets, the customer data, that gives them a level of access to people laws and anti-trusts would otherwise prevent.
You know the saying, "when you owe the bank a million dollars, that's your problem, but when you owe the bank a billion dollars, that's the bank's problem"?
I suspect the theory behind OpenAI is to grow to be "too big to fail" as fast as they can, because once they cross that threshold, their liquidity/solvency problems will cease to be theirs, and become everyone else's.
Anthropic doesn't allow you to hide or unshare Projects which were shared by team members who are no longer on the team. Contacted them about this two months ago, have yet to hear from any human.
Sorry to hear that. Yeah, it seems like this is a shared experience among many Claude users. Hoping that this post will draw more attention to the issue so that Anthropic will address it.
Yeah, it's funny because they claim that we are reaching out to "Enterprise" support - but it's the exact same support experience as yours, a Fin AI Chatbot that replies with "Thank you for reaching out to Anthropic's Enterprise Support. We've received your request and a member of our team will be in touch soon for further assistance."
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